Thank you for visiting our website!
When you visit the medicalhomeuse site, when you contact us, or when you use our services, you entrust us with your information.
The purpose of Trend Cookies SRL’s Privacy Policy, through the medicalhomeuse website, is to explain what data we process, why we process it, how long we keep it, if and to whom we send it, and generally what we do with it. Their confidentiality is important. We do not sell or use your personal data for purposes other than those declared in accordance with the privacy policy. Your personal information belongs to you, which is why we do everything possible to collect it safely and process it carefully. We do not provide your personal data to third parties without informing you. The personal data of medicalhomeuse customers and users will be used only for achieving the purpose for which they were entered.
Please read this document carefully.
By browsing the medicalhomeuse website or by contacting us through various communication channels, you declare that you have adequately received all information regarding the processing of your personal data, due to reading this document called “Privacy Policy”.
DEFINITIONS
We will define below a few notions to help you understand this Privacy Policy.
medicalhomeuse (or “the Site”) is a presentation site of S.C. Trend Cookies SRL, Jugastrului Street 10, Bucharest.
When we say “GDPR” we refer to Regulation (EU) 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
“Personal data” represents any information regarding an identified or identifiable natural person (“data subject”).
UPDATES
This Privacy Policy may be updated and changed at any time. All updates and changes to this Policy are valid immediately after notification, which we will make by displaying on the site and/or notification by email.
QUESTIONS AND REQUESTS
If you have questions or concerns about the processing of your personal data or wish to exercise your legal rights in connection with the data we hold, you can write to us at the email address: contact@medicalhomeuse.ro.
WHAT KIND OF INFORMATION DO WE COLLECT?
a) Information that you provide through voluntary completion
When you use the forms on the site, when you try products through the site, when you contact us by phone or email or communicate with us in any way, you voluntarily give us the information we process. This information includes your name, surname, email address, delivery addresses, billing data, phone number, as well as any other data you voluntarily provide during the process of accessing the website.
This information is kept in secure and confidential conditions in our database. We do not disclose or transfer information to third parties, except under the conditions stipulated in this Privacy Policy, with the exception of EU legislation or other internal legislation that requires us to disclose personal data, or a final decision of an EU or internal court.
b) Information we collect automatically
When you browse our site, we may collect information about your visit to the site. This information may include the IP address, operating system, browser, browsing activity, and other information about how you interacted with the site. We may collect this information through the use of cookies or other similar technologies.
THE TYPES OF PERSONAL DATA WE COLLECT:
✓ Contact information – such as name, address, phone number, email address, and login information;
✓ Information about the company you are part of, your function, the company’s needs in the field of services we offer;
✓ Consumer satisfaction and feedback data – such as customer satisfaction results and feedback studies;
✓ Data collected during your visit to our site – such as data collected through cookies and other automatically collected data to provide you with a good browsing experience;
✓ Details such as traffic information, location data, and other communication data (including IP address and browser type) collected through your use of the services;
✓ Device information, including the uniquely identified device;
✓ Pages visited and content viewed, links and buttons accessed, URLs visited before and after using our service.
For more information about cookies and how to manage them, read the Cookie Usage Policy.
WHAT IS THE LEGAL BASIS FOR PROCESSING?
Regarding the data you voluntarily provide us by completing and submitting forms, by trying products through the site, or by contacting us in any way, the legal basis is “to take steps at the request of the data subject before entering into a contract” (Art. 6 para. (1) lit. b of Regulation (EU) 679/2016). This includes actions such as contacting to obtain information and clarifications for submitting an offer, negotiations, actual contracting, and any other activities related to the proper conduct of the contract.
Regarding the data you voluntarily provide us, the processing basis is our legal obligation to support the exercise of the right to information, but also our legitimate interest in providing readers with transparency and information.
According to current legislation, including GDPR (applicable from May 25, 2018), your consent is not required in situations where processing is necessary for taking steps to conclude a contract, fulfilling a legal obligation, or legitimate interest.
Regarding the data we collect automatically through the use of cookies or other similar technologies, the basis for processing is consent. By accessing the site, you validly give your consent to processing.
HOW WE COLLECT PERSONAL DATA:
✓ By visiting our site, ordering a product or service through contact forms, participating in our campaigns, creating a product evaluation;
✓ From sources available to the public;
✓ From social networks, e.g., Facebook if you choose to use them to facilitate connection to our sites/applications.
You can choose not to provide certain types of personal data. However, this may affect our ability to provide you with certain services, products, or promotional offers, as well as your ability to use certain functionalities, applications, and/or services of the websites.
We may also combine personal data provided by you with other information collected online or offline, to the extent permitted by applicable laws, including information provided by third parties, and use or share them for the purposes described in this Personal Data Policy. We may anonymize the information we collect (which means it can no longer be associated with you and, therefore, no longer constitutes personal data).
FOR WHAT PURPOSES DO WE COLLECT THE DATA?
✓ To provide you with the products and services you have requested, or information about them;
✓ To help develop, test, improve, and modify our products and services;
✓ To send you marketing communications, if you have previously given your voluntary consent in this regard;
✓ Internal business purposes including security, analytics, auditing for our main operational activities;
✓ To interpret your feedback when you rate/review our products or services;
✓ To interpret and operate our sites and applications, including online registration;
✓ To take the necessary steps to conclude a contract;
✓ To answer your questions and requests;
✓ To defend against cyber attacks.
HOW LONG DO WE STORE THE DATA?
We will keep your personal data for as long as necessary according to the law, or according to the requirements mentioned above. If there is no legal requirement, we will keep information about you only for as long as is necessary for the purpose or purposes for which it was collected.
Once the processing period indicated above expires, and Trend Cookies SRL no longer has legal or legitimate reasons to process your personal data, the data will be deleted in accordance with its procedures, which may involve archiving, anonymizing, or destroying them.
HOW DO WE DISCLOSE YOUR INFORMATION?
We will not disclose your data to third parties for their own marketing or commercial purposes without your consent. However, for the Processing purposes established above, we may share or disclose your personal data to the following entities:
Service providers. We may disclose your information to other companies that provide us with services and act as data processors, such as companies that help us with billing, accounting, payments, transportation, financing, communication, promotion, or that send emails on our behalf. These entities are selected with special care to ensure that they meet specific requirements regarding the protection of personal data, which they do not use for purposes other than those declared.
Courts, prosecutor’s offices, or other public authorities to comply with the law or in response to mandatory legal proceedings.
Other parties with your consent or at your instructions.
In order to fulfill the above, we may transfer your data to entities based in states outside the European Union, such as those that perform marketing services, web hosting, online store platforms. These entities have been carefully chosen and fully comply with GDPR.
WHAT ARE YOUR RIGHTS?
If you are in the EU or if your personal data is processed in any way by our company other than those in this policy, you have the following rights:
✅ Right to withdraw consent: In situations where processing is based on consent, you can withdraw your consent at any time and free of charge, by sending an email to contact@medicalhomeuse.ro with the subject “consent withdrawal”.
✅ Right to lodge a complaint with a supervisory authority.
✅ Right to address the courts.
✅ Right of access: You have the right to obtain from us confirmation of whether or not personal data concerning you is being processed and, if so, you have the right of access to that data.
✅ Right to rectification: You have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Taking into account the purposes for which the data was processed, you have the right to have incomplete personal data completed, including by providing a supplementary statement.
✅ Right to erasure of data (“right to be forgotten”): In situations where (1) the data is no longer necessary for the fulfillment of purposes, (2) consent has been withdrawn and there is no other legal basis for processing, (3) you object to processing and there are no legitimate reasons that prevail regarding processing, or (4) personal data has been unlawfully processed, you have the right to obtain the erasure of data concerning you, without undue delay.
✅ Right to restriction of processing: You have the right to obtain from us restriction of processing if one of the following cases applies:
(a) you contest the accuracy of the data, for a period enabling us to verify the accuracy of the data;
(b) the processing is unlawful, and you oppose the erasure of the personal data, requesting instead the restriction of their use;
(c) we no longer need the personal data for the purposes of processing, but you request them for the establishment, exercise, or defense of legal claims;
(d) you have objected to processing pursuant to Article 21(1) of the GDPR, pending the verification whether our legitimate grounds override yours.
Right to data portability: You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format and you have the right to transmit those data to another controller without hindrance from us, where:
(a) the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) of the GDPR or on a contract pursuant to Article 6(1)(b) of the GDPR; and
(b) the processing is carried out by automated means.
Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
You do not have this right if the decision is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights, freedoms, and legitimate interests; or
SECURITY OF YOUR PERSONAL DATA
Trend Cookies SRL will take appropriate technical and organizational measures, taking into account the nature of the information and the costs associated with implementation, in accordance with applicable data protection laws, including by requesting service providers, business partners, or professional consultants to use appropriate measures to protect your personal data.
PLEASE NOTE THE FOLLOWING:
We will try to respond to any requests within 30 days. However, the term may be extended for specific reasons related to the specific legal right or the complexity of your request.
Restriction of access: in certain situations, we may not be able to provide you access to all or some of your personal data due to legal provisions. If we refuse your access request, we will inform you of the reason for the refusal.
Inability to identify you: in some cases, we may not be able to search for your personal data due to the identifiers you provide in your request. An example of personal data we cannot query when you provide your name and email address is data collected through browser cookies.
In such cases, if we cannot identify you as a data subject, we are not able to comply with your request, unless you provide additional information that allows identification.